Privacy Policy

Last updated: 2 May 2026

Dr Jyothi's Eye Hospital (“we”, “us”, or “our”) respects your privacy. This policy explains how we collect, use, store, and protect information when you visit our website, submit enquiry or appointment forms, or interact with our hospital in Chandanagar, Hyderabad.

By using this website or providing your details to us, you agree to this policy. If you do not agree, please avoid submitting personal data through the site and contact us by phone for assistance.

1. Who this policy covers

This policy applies to visitors to drjyothieyehospital.com (and related pages hosted under this site), patients, prospective patients, and anyone who shares information with Dr Jyothi's Eye Hospital through digital channels described here.

2. Information we may collect

Depending on how you interact with us, we may process:

  • Identity and contact data: name, age, gender, address, city, email address, phone numbers, emergency contact details.
  • Health and appointment-related data: symptoms, visit type, treatment interest, medical history or medications you choose to share, appointment preferences, and messages you send us.
  • Technical data: IP address, browser type, device type, general location (e.g. region), pages viewed, and time spent on pages, collected through cookies and similar technologies where applicable.
  • Communication records: enquiries, feedback, or complaints you submit by email, phone, or forms.

3. How we use your information

We use personal information for purposes such as:

  • Scheduling and confirming appointments, and responding to enquiries.
  • Providing ophthalmic care, follow-up, and patient support as part of our hospital services.
  • Improving our website, communication channels, and patient experience.
  • Complying with legal, regulatory, or professional obligations applicable to healthcare providers in India.
  • Protecting the safety and security of patients, staff, and premises.

We do not sell your personal information to third parties for marketing.

4. Legal basis and consent

Where required, we rely on your consent (for example, when you submit a form or agree to be contacted). We may also process information as necessary to provide healthcare services, manage our relationship with you, or meet legal requirements. Sensitive health information is handled with appropriate care and only where needed for your treatment or related administration.

5. Sharing of information

We may share information only when necessary, with:

  • Doctors, nurses, and authorised staff involved in your care.
  • Service providers who support our operations (for example, hosting, email, or IT security), under confidentiality and data-protection expectations.
  • Regulators, law enforcement, or courts when required by applicable law or lawful request.

We require third parties that process data on our behalf to use your information only for the purposes we specify and to apply appropriate safeguards.

6. Data retention

We retain personal and health records for as long as needed to fulfil the purposes above, including medical record-keeping as required for ophthalmic practice, and as mandated by law. When information is no longer required, we delete or anonymise it in line with our internal policies.

7. Security

We implement reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or loss. No method of transmission over the internet is completely secure; we encourage you not to share unnecessary sensitive details through unsecured channels.

8. Cookies and similar technologies

Our website may use cookies or similar tools to remember preferences, measure traffic, or improve functionality. You can control cookies through your browser settings. If you disable certain cookies, parts of the site may not work as intended.

9. Your choices and rights

Depending on applicable law, you may have the right to request access to, correction of, or restriction on certain processing of your personal data. To exercise these rights or raise a concern about privacy, contact us using the details below. We will respond within a reasonable time.

10. Third-party websites

Our site may contain links to external websites (for example, maps or social platforms). We are not responsible for their privacy practices. Please read their policies before sharing personal information.

11. Children

Our services may involve minors only with involvement of a parent or guardian. If you believe a child has provided personal information without appropriate consent, please contact us so we can take appropriate steps.

12. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the website after changes constitutes acceptance of the revised policy, except where additional consent is required by law.

13. Contact us

For privacy-related questions or requests regarding your personal data:

Dr Jyothi's Eye Hospital

Plot No. 10, Beside Vivid Diagnostics, Chandanagar, Hyderabad - 500050

Phone: +91 73373 56570

Email: info@drjyothieyehospital.com

You may also use our contact page for general enquiries.